{"id":11588,"date":"2026-01-30T12:05:19","date_gmt":"2026-01-30T06:35:19","guid":{"rendered":"https:\/\/esthell.com\/resorts-in-mahabalipuram\/privacy-policy\/"},"modified":"2026-01-30T12:09:16","modified_gmt":"2026-01-30T06:39:16","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/esthell.com\/resorts-in-mahabalipuram\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11588\" class=\"elementor elementor-11588\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aeb795 e-flex e-con-boxed e-con e-parent\" data-id=\"8aeb795\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcc8d8 elementor-widget elementor-widget-heading\" data-id=\"6fcc8d8\" data-element_type=\"widget\" id=\"payment-terms\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f076e83 elementor-widget elementor-widget-text-editor\" data-id=\"f076e83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"introText\">At Esthell Hotels &amp; Resorts, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you share with us through the Esthell website.<\/p><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>1. Who We Are<\/strong><\/p><p class=\"paragraph\">We are Continental Hotels &amp; Resorts, an Indian hospitality brand who manage Esthell Hotels &amp; Resorts. The Esthell website and Esthell App are our official platforms to help users search, book, and manage hotel, resort, and activity bookings.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>2. What Data We Collect<\/strong><\/p><p class=\"description\">When you use the Esthell website, we may collect:<\/p><div class=\"nestedSection\"><div><p>\u00a0<\/p><p class=\"description\"><strong>A. Personal Information<\/strong><\/p><ul class=\"description\"><li class=\"list\">Name<\/li><li class=\"list\">Phone number<\/li><li class=\"list\">Email address<\/li><li class=\"list\">Government ID details (Aadhaar, PAN, Passport, Driving Licence)<\/li><\/ul><\/div><div><p class=\"description\"><strong>B. Booking &amp; Payment Info<\/strong><\/p><ul class=\"description\"><li class=\"list\">Booking details (date, hotel\/resort\/activity type)<\/li><li class=\"list\">Payment method used (via Razorpay, UPI, card, etc.)<\/li><\/ul><\/div><div><p class=\"description\"><strong>C. Technical Data<\/strong><\/p><ul class=\"description\"><li class=\"list\">App usage data<\/li><li class=\"list\">IP address<\/li><li class=\"list\">Login via Google (only with your consent)<\/li><\/ul><\/div><\/div><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>3. Why We Collect Your Data<\/strong><\/p><p class=\"description\">We use your data to:<\/p><ul class=\"description\"><li class=\"list\">Process and confirm your bookings<\/li><li class=\"list\">Verify your identity at check-in<\/li><li class=\"list\">Provide access to membership features<\/li><li class=\"list\">Improve app performance and user experience<\/li><li class=\"list\">Prevent fraud and ensure security<\/li><\/ul><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>4. Google Sign-In<\/strong><\/p><p class=\"paragraph\">If you choose to log in using Google SSO, we access only your basic profile (name and email). We do not access or store your password or other Google account data.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>5. Razorpay Payments<\/strong><\/p><p class=\"paragraph\">All payments are processed via Razorpay. We do not store your card details. Razorpay may process and store payment information under their own privacy policy.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>6. How We Protect Your Data<\/strong><\/p><ul class=\"description\"><li class=\"list\">All sensitive data is encrypted in transit and at rest.<\/li><li class=\"list\">We use secure server infrastructure and limited internal access.<\/li><li class=\"list\">ID proofs are stored securely and used only for verification purposes.<\/li><\/ul><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>7. Sharing Your Data<\/strong><\/p><p class=\"description\">We only share your data:<\/p><ul class=\"description\"><li class=\"list\">With our partner hotels\/resorts (for booking and check-in purposes)<\/li><li class=\"list\">With Razorpay (for payment processing)<\/li><li class=\"list\">When required by law or government regulation<\/li><\/ul><p class=\"paragraph\">We do not sell or rent your data to third parties.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>8. Data Retention<\/strong><\/p><p class=\"description\">We retain your data:<\/p><ul class=\"description\"><li class=\"list\">As long as your account is active<\/li><li class=\"list\">For legal and operational purposes (e.g., ID proofs for hotel check-ins)<\/li><\/ul><p class=\"paragraph\">You may request account deletion by emailing<strong>\u00a0<span class=\"highlight\">das@esthell.com<\/span>.<\/strong><\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>9. Your Rights<\/strong><\/p><p class=\"description\">You have the right to:<\/p><ul class=\"description\"><li class=\"list\">Access and update your personal data<\/li><li class=\"list\">Request deletion of your data<\/li><li class=\"list\">Withdraw consent for specific processing (where applicable)<\/li><\/ul><p class=\"paragraph\">To make any such request, contact us at\u00a0<strong><span class=\"highlight\">das@esthell.com<\/span><\/strong><\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>10. Children\u2019s Privacy<\/strong><\/p><p class=\"paragraph\">The Esthell Website is not intended for use by anyone under 18 years of age. We do not knowingly collect data from minors.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>11. Policy Updates<\/strong><\/p><p class=\"paragraph\">We may revise this Privacy Policy from time to time. If we do, we\u2019ll notify users via email or in-app notification.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>12. Contact Us<\/strong><\/p><p class=\"paragraph\">Have questions about your privacy?.<\/p><p class=\"paragraph\">To make any such request, contact us at\u00a0<strong><span class=\"highlight\">das@esthell.com<\/span><\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d88e18 e-flex e-con-boxed e-con e-parent\" data-id=\"5d88e18\" data-element_type=\"container\" id=\"cancellation\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ea471 elementor-widget elementor-widget-heading\" data-id=\"d3ea471\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdc961 elementor-widget elementor-widget-text-editor\" data-id=\"bfdc961\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"description\">All room types at Esthell Village Resort follow a graduated cancellation penalty. For each booking (Superior, Executive, Club, Premium Club, and Suites), the following applies:<\/p><ul class=\"description\"><li class=\"list\">Early cancellation (\u226572 hours before check-in): 25% of the booking cost retained (i.e. 75% refundable).<\/li><li class=\"list\">Mid-term cancellation (48\u201372 hours before check-in): 50% is retained.<\/li><li class=\"list\">Late cancellation (24\u201348 hours before check-in): 75% is retained.<\/li><li class=\"list\">Last-minute cancellation (&lt;24 hours before check-in or after check-in): 100% retained (no refund).<\/li><li class=\"list\">No-show (guest fails to arrive): Charged 100% of booking (treated the same as cancellation after check-in).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy At Esthell Hotels &amp; Resorts, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you share with us through the Esthell website. \u00a0 1. Who We Are We are Continental Hotels &amp; Resorts, an Indian hospitality brand who [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11588","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy policy - Esthell Village Resort<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esthell.com\/resorts-in-mahabalipuram\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy policy - Esthell Village Resort\" \/>\n<meta property=\"og:description\" content=\"Privacy policy At Esthell Hotels &amp; Resorts, we respect your privacy and are committed to protecting your personal data. 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