{"id":11598,"date":"2026-01-30T12:10:55","date_gmt":"2026-01-30T06:40:55","guid":{"rendered":"https:\/\/esthell.com\/resorts-in-mahabalipuram\/terms-conditions\/"},"modified":"2026-01-30T12:15:57","modified_gmt":"2026-01-30T06:45:57","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/esthell.com\/resorts-in-mahabalipuram\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11598\" class=\"elementor elementor-11598\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aeb795 e-flex e-con-boxed e-con e-parent\" data-id=\"8aeb795\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcc8d8 elementor-widget elementor-widget-heading\" data-id=\"6fcc8d8\" data-element_type=\"widget\" id=\"payment-terms\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f076e83 elementor-widget elementor-widget-text-editor\" data-id=\"f076e83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"introText\">Welcome to the Esthell website. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before making any bookings.<\/p><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>1. About Us<\/strong><\/p><p class=\"description\">The Esthell websiteis owned and operated by Continental Hotels &amp; Resorts; a hospitality company registered in India. Our platform allows you to discover and book:<\/p><ul class=\"description\"><li class=\"list\">Hotel and resort rooms<\/li><li class=\"list\">Lawns and banquet halls<\/li><li class=\"list\">Activity slots (e.g., football, cricket, spa)<\/li><\/ul><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>2. Our Services<\/strong><\/p><p class=\"description\">Through the Esthell website, you can:<\/p><ul class=\"description\"><li class=\"list\">Explore and compare available rooms and activities<\/li><li class=\"list\">Make secure bookings via Razorpay<\/li><li class=\"list\">Join our membership program for exclusive perks<\/li><\/ul><p class=\"paragraph\">When you make a booking, you enter into a direct contractual relationship with the respective hotel, resort, or service provider.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>3. Using the App<\/strong><\/p><p class=\"description\">To use our services, you must:<\/p><ul class=\"description\"><li class=\"list\">Be at least 18 years old<\/li><li class=\"list\">Provide accurate personal information<\/li><li class=\"list\">Use your own email ID or sign in with Google<\/li><\/ul><p class=\"paragraph\">You are responsible for keeping your account secure and notifying us immediately of any unauthorized use.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>4. Membership Program<\/strong><\/p><p class=\"description\">We offer tiered memberships: Gold, Platinum, and Emerald.<\/p><p class=\"paragraph\">You can purchase a membership (one-time payment only, no auto-renewals) Or upgrade automatically based on your total number of bookings Membership benefits may vary by tier and include perks like discounts, faster check-ins, and reward points.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>5. Razorpay Payments<\/strong><\/p><ul class=\"description\"><li class=\"list\">All payments are securely processed via Razorpay. We accept UPI, wallet, credit\/debit cards.<\/li><li class=\"list\">The total price shown at checkout includes all applicable charges.<\/li><li class=\"list\">We do not charge any hidden fees.<\/li><\/ul><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>6. ID Proof and Verification<\/strong><\/p><p class=\"paragraph\">For certain bookings, especially hotel\/resort stays and activity zones, valid government-issued ID (e.g., Aadhaar, PAN, passport) may be required at check-in.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>7. Cancellation Policy<\/strong><\/p><p class=\"paragraph\">Cancellation terms depend on the specific hotel, room type, or activity booked. The policy will be clearly displayed before you confirm your booking.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>8. What You Can\u2019t Do<\/strong><\/p><p class=\"description\">You agree not to:<\/p><ul class=\"description\"><li class=\"list\">Use the app for any unlawful or fraudulent activity<\/li><li class=\"list\">Misuse or attempt to hack the platform<\/li><li class=\"list\">Create fake bookings or submit misleading information<\/li><li class=\"list\">Copy, scrape, or use our content without permission<\/li><\/ul><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>9. Limitation of Liability<\/strong><\/p><p class=\"description\">We do our best to ensure smooth service, but we are not liable for:<\/p><ul class=\"description\"><li class=\"list\">Inaccuracies in listings provided by hotels\/resorts<\/li><li class=\"list\">Temporary downtime or errors on the app<\/li><li class=\"list\">Issues at the property level (e.g., maintenance, overbooking)<\/li><\/ul><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>10. Changes to the Terms<\/strong><\/p><p class=\"paragraph\">We may update these Terms of Service from time to time. When we do, we\u2019ll notify users via the app or email. Continued use of the app means you accept the new terms.<\/p><\/div><div class=\"contentWrapper\"><p>\u00a0<\/p><p class=\"subTitle\"><strong>11. Governing Law<\/strong><\/p><p class=\"paragraph\">These terms are governed by the laws of India, with legal jurisdiction in Chennai, Tamil Nadu.<\/p><p>\u00a0<\/p><\/div><div class=\"contentWrapper\"><p class=\"subTitle\"><strong>12. Contact Us<\/strong><\/p><p class=\"paragraph\">If you have any questions about these terms or need help with a booking, contact our support team at:\u00a0<strong><span class=\"highlight\">das@esthell.com<\/span><\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d88e18 e-flex e-con-boxed e-con e-parent\" data-id=\"5d88e18\" data-element_type=\"container\" id=\"cancellation\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ea471 elementor-widget elementor-widget-heading\" data-id=\"d3ea471\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdc961 elementor-widget elementor-widget-text-editor\" data-id=\"bfdc961\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"description\">All room types at Esthell Village Resort follow a graduated cancellation penalty. For each booking (Superior, Executive, Club, Premium Club, and Suites), the following applies:<\/p><ul class=\"description\"><li class=\"list\">Early cancellation (\u226572 hours before check-in): 25% of the booking cost retained (i.e. 75% refundable).<\/li><li class=\"list\">Mid-term cancellation (48\u201372 hours before check-in): 50% is retained.<\/li><li class=\"list\">Late cancellation (24\u201348 hours before check-in): 75% is retained.<\/li><li class=\"list\">Last-minute cancellation (&lt;24 hours before check-in or after check-in): 100% retained (no refund).<\/li><li class=\"list\">No-show (guest fails to arrive): Charged 100% of booking (treated the same as cancellation after check-in).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Welcome to the Esthell website. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before making any bookings. \u00a0 1. About Us The Esthell websiteis owned and operated by Continental Hotels &amp; Resorts; a hospitality company registered in India. Our platform allows you to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11598","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions - Esthell Village Resort<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esthell.com\/resorts-in-mahabalipuram\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions - Esthell Village Resort\" \/>\n<meta property=\"og:description\" content=\"Terms &amp; Conditions Welcome to the Esthell website. 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