At Esthell Hotels & Resorts, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you share with us through the Esthell website.
1. Who We Are
We are Continental Hotels & Resorts, an Indian hospitality brand who manage Esthell Hotels & Resorts. The Esthell website and Esthell App are our official platforms to help users search, book, and manage hotel, resort, and activity bookings.
2. What Data We Collect
When you use the Esthell website, we may collect:
A. Personal Information
- Name
- Phone number
- Email address
- Government ID details (Aadhaar, PAN, Passport, Driving Licence)
B. Booking & Payment Info
- Booking details (date, hotel/resort/activity type)
- Payment method used (via Razorpay, UPI, card, etc.)
C. Technical Data
- App usage data
- IP address
- Login via Google (only with your consent)
3. Why We Collect Your Data
We use your data to:
- Process and confirm your bookings
- Verify your identity at check-in
- Provide access to membership features
- Improve app performance and user experience
- Prevent fraud and ensure security
4. Google Sign-In
If you choose to log in using Google SSO, we access only your basic profile (name and email). We do not access or store your password or other Google account data.
5. Razorpay Payments
All payments are processed via Razorpay. We do not store your card details. Razorpay may process and store payment information under their own privacy policy.
6. How We Protect Your Data
- All sensitive data is encrypted in transit and at rest.
- We use secure server infrastructure and limited internal access.
- ID proofs are stored securely and used only for verification purposes.
7. Sharing Your Data
We only share your data:
- With our partner hotels/resorts (for booking and check-in purposes)
- With Razorpay (for payment processing)
- When required by law or government regulation
We do not sell or rent your data to third parties.
8. Data Retention
We retain your data:
- As long as your account is active
- For legal and operational purposes (e.g., ID proofs for hotel check-ins)
You may request account deletion by emailing das@esthell.com.
9. Your Rights
You have the right to:
- Access and update your personal data
- Request deletion of your data
- Withdraw consent for specific processing (where applicable)
To make any such request, contact us at das@esthell.com
10. Children’s Privacy
The Esthell Website is not intended for use by anyone under 18 years of age. We do not knowingly collect data from minors.
11. Policy Updates
We may revise this Privacy Policy from time to time. If we do, we’ll notify users via email or in-app notification.
12. Contact Us
Have questions about your privacy?.
To make any such request, contact us at das@esthell.com
